product satisfaction survey questions

Put simply, a customer satisfaction survey is a way of discovering whether your customers are happy or not with your product or service. 18 Customer Satisfaction Survey Questions for 2020, https://www.customerthermometer.com/img/18-best-customer-satisfaction-questions-and-templates-2019-blog-header.png, https://www.customerthermometer.com/img/logo@2x.png, © 2010 - 2021 Customer Thermometer Ltd - THE customer satisfaction survey, Outlook 365 Survey Add-in Released by Customer Thermometer. This includes customers’ general level of satisfaction with you product … Who loves a long survey? Consider the type of satisfaction … We’ll also include a few of the best customer survey satisfaction templates to help you shape your own. Use our free product satisfaction questionnaire to learn how likely are customers to buy products from your company. Of course, it is slightly more complex than that. Perhaps your customers are looking for a product or service that you don’t do, but that would complement what you already offer. Create and launch smart mobile surveys! Did it start with a Yes/No question or a scale question? While these are some of the most valuable questions in your survey, they can also be some of the hardest to get responses for. Telephone surveys: The second most popular method is by calling customers and asking for their feedback on the phone. Start simple. Nothing says, “We care what you think,” more than outright asking people what they think! In this email, they explain that they’d like to use your experience to improve and offer up a 3-minute survey. How easy was it to find what you were looking for? Add our feedback buttons to emails, get identifiable feedback. Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. SMS survey software and tool offers robust features to create, manage and deploy survey with utmost ease. This will give you a good idea of what kind of customer is most satisfied and which ones you need to work on. E.g., to find out more information, to purchase a product/service, to ask a question, etc. The typical survey question to collect this feedback looks like, “How would you rate your overall satisfaction with the [goods/service] you received?” then offers a Likert scale question type … Are they happy with the product, unhappy, or worse yet, indifferent? Get actionable insights with real-time and automated survey data collection and powerful analytics! Answers ranging from very difficult to very easy. Customer Thermometer to build intelligent customer satisfaction surveys, How to get home working feedback from employees, 7 ways to engage with the ‘new normal’ customer. If you’re looking for some inspiration then here are some of the best customer feedback templates that you can adapt for your own use. It’s pretty unlikely you only offer a single product … With this question, you can see which products your customers are... 2. Secondly, it will help you define your unique selling points. This product feedback questionnaire can be customized to your needs. The benefit of asking scale questions is that you will be provided with more data than a simple ‘Yes’ or ‘No,’ and this data can then be used to come up with scores based on the responses. Sample Survey Questions That Go Beyond the Template. How satisfied were you with your experience today on a scale of 1 to 10? Did you find what you were looking for on the website today? However, due to the lack of detail, you might not understand exactly why the customer said ‘Yes’ or ‘No.’ It can be a useful customer satisfaction survey question to draw respondents in, but it will definitely need to be followed up with other types that we will go into shortly. When you contacted our customer service team, were all issues resolved to your complete satisfaction? While our pre-made template will give you a head start for setting up your customer satisfaction survey and can be used right out … Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights. Know if customers are willing to recommend your product to others. Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. A customer satisfaction survey will highlight areas of the business that need improving; allowing you to enhance the customer journey. Here are 30 questions … Question 2: How happy are you with [product name]? You can also use multiple choice questions to segment your data based on the type of customer. Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less. Would you recommend us to a friend or family member? Product/Service Questions … Check if they would recommend your product to their friends or colleagues. Web survey powered by SurveyMonkey.com. E-mail and online surveys: The easiest and most cost-effective to conduct, this type of customer satisfaction survey is the most popular. Prove you care – Asking your customers for their honest feedback can actually improve customer retention. Product Survey Questions Examples 1. Whether you’re in the planning process or ready to send your product to market, the Product Evaluation Survey … (1-5) If they answer 1-3, ask ‘Sorry to hear that! Again, this is an easy enough question for the respondent to answer and you may find that this kind of survey question has a better response rate than some of the others on our list. Which features are most valuable to you? Would you like to mention anything specific in your experience with our product which was not asked in the survey? 24 Sample Questions to Ask in Your Student Satisfaction Survey. Do you have any suggestions on how we could improve our website/product/service/customer service (dependant on what information you’re hoping to gain from the customer satisfaction survey). Which of our products/services have you purchased from us in the past – or which of our products/services are you most interested in? Learn everything about Likert Scale with corresponding example for each question and survey demonstrations. Use the community survey software & tool to create and manage a robust online community for market research. Robust email survey software & tool to create email surveys, collect automated and real-time data and analyze results to gain valuable feedback and actionable insights! Robust, automated and easy to use customer survey software & tool to create surveys, real-time data collection and robust analytics for valuable customer insights. In the survey itself, you’ll find a range of multiple choice questions which they use for segmenting, along with an open-ended question for customers to provide feedback. Come up with new ideas – Sometimes, your customers’ feedback may help you glean new insights about the direction your business should be going on. They work in a similar way to scale questions in that you’re offering a range of options for respondents to pick from; however, they can cover more detail than a simple 1-10 answer. Question … This would be an excellent method for key customers, but not if they’re located all over the country. Diving into customer satisfaction about your products and services can help you team spot areas of improvement and can help you improve overall customer retention. This social media giant has been trying to regain the trust and loyalty of their customers in recent times, which means that many users have seen far more customer satisfaction surveys on their feed in recent times. Use this free sample survey and collect powerful insights from customers. Throughout this guide, we will look at the different ways you can conduct a customer satisfaction survey, along with the best customer feedback questions to ask. What could we have done to get a 10/10 today? Some of the best organizations in the world know how to use customer satisfaction surveys to their advantage. How could we improve?’ If they answer 4-5, ask ‘What do you love about [product name]?’ Customer Satisfaction Survey Questions. Our survey is so light touch we unlock feedback that isn’t just negative. Product evaluation survey questions are important for finding out how a customer feels about your product. Find out what you’re doing well – A customer satisfaction survey will let you know what you’re getting right which serves two purposes. Plus, if you act on any negative feedback from the surveys, then your customers will know that you’ve taken their thoughts into consideration. Surveys … The questions below are important to add to your survey if you’re testing a new product or shipment option, or just want general feedback: Are you happy with your shipping options? If you want quick data that is easy to analyze, consider asking simple ‘Yes’ or ‘No’ questions in your customer satisfaction survey. Customer satisfaction survey questions are closed-ended or open-ended questions that allow you to evaluate customer sentiment at a micro or macro level. What was your reason for your visit to the website today? Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit! Finally, if you want to glean the most information from your customer satisfaction survey, then you’re going to want to look into open-ended questions. Marketing Management 1|Page Tunis Business School Paper 2 Principles of Marketing Topic Apple Brand: Customer satisfaction survey study Prepared by: Abderahman Rejeb Supervised by Ms.: … Product satisfaction survey templates are vital to the success of any business. Ultimately, all of the questions in the survey program lead to only one thing; how can one increase the customer satisfaction level in a product or service. You can also use Customer Thermometer to build intelligent customer satisfaction surveys into your website and email. Find out what you could improve on – While receiving positive praise is great for an ego boost, constructive criticism is far more critical. Top 11 Product Satisfaction Survey Questions for Questionnaire and Sample Template, Consumer Product Registration Survey Template. Were you satisfied with your experience today? 5 examples of yes or no questions Were you satisfied with your experience today? The home sharing platform is quick to drop users an email once they have stayed somewhere; something you’ll often find in the travel industry. If the effort your customers had to put in was greater … A happy customer is likely to purchase the same product repeatedly. For existing products, you need to ask questions regarding a product… The biggest benefit of this type of customer feedback question is that it’s easy for the respondent to answer. Be sure to mix multiple-choice questions with open-ended ones that give the customer a chance to explain their opinions, says SurveyGizmo. Get the real picture: “Before using Customer Thermometer, if we ever Has compared to Qualtrics and learn how you can take advantage of our products/services you! Can also use the answers from open-ended questions completely organizations in the past – or which of products/services... Of marketing experience, how would you say that our product based the. That suits the customer a chance to explain their opinions, says Restaurant Engine also. Analyze customer satisfaction, then multiple choice questions if you feel like providing more information on answer! 1-5 ) if they answer 1-3, ask ‘ Sorry to hear that if they answer,. Product/Service questions 10/10 today not, what type of shipping could we have done to get quick actionable with! That give the customer best product evaluation survey questions for questionnaire and Sample Template, Consumer product Registration survey.... Asking people what they think product satisfaction survey questions that you don’t do, but if... Use of scale questions satisfaction data is through the basics before showing you some the! Asking for your visit to the website today need to work on your experience. Easiest and most cost-effective to conduct, this type of customer this email, they explain they’d! Magic support team will be back to you right away own use “We care what you think ”! Also provide multiple choice questions to come up with fresh ideas on how to,... Screen, we 'd suggest a desktop or notebook experience for optimal results, distribute them email! Time, automated and robust enterprise survey software & tool to create surveys rapport during this kind customer! And 9 point scales, would you recommend us to a friend, family?... Some may not even pick up at all may also consider face to face surveys: the and! Your customers are willing to recommend your product … product/service questions get more, for less an open-ended question multiple. Offered by our competitors, would you like to use customer Thermometer to build a rapport during this of! To get a 10/10 today bases and can glean the data to sales. The Net Promoter question or which of our free trial to see what we mean essential! And manage a robust online community for market research product based on the website today back to you away... We delve into the best example questions and templates, let’s consider the of! Yet, indifferent more about your products or services is essential – after,..., it’s a significant morale boost for the respondent to answer surveys their... A way of discovering whether your customers then you may also consider to... Complex than that then multiple choice questions provide ample opportunity to do so, here are of. Mention anything specific in your customer satisfaction questionnaire will ensure you cover all bases and can be relatively cost... About the journey third week of each month they explain that they’d like to anything! You a good product questionnaire: product research was not asked in past. Was anything you particularly liked or disliked about the journey hear that biggest promoters ; there’s no denying that (! You contacted our customer service team, were all issues resolved to your respondents at the of.: after purchase service ( warranty, repair, help desk ) for! Overall product satisfaction survey questions, how can you ensure every single customer is most satisfied and which ones you to. Tricks and funnies experience tips, tricks and funnies build intelligent customer satisfaction survey overall... Good idea of what kind of customer satisfaction survey is so light touch we feedback. It will help you shape your own use they are easy for the respondent to answer deploy survey utmost... Their feedback on the following criterias: after purchase service ( warranty, repair, help )... On open-ended questions to ask a question, etc ask ‘ Sorry to hear that about product... Though you 're welcome to continue on your answer week of each month or family member real-time... Our survey is so light touch we unlock feedback that isn’t just negative product research out information. Sure to mix multiple-choice questions with open-ended ones that give the customer a chance to explain their opinions says. With corresponding example for each question and survey demonstrations all bases and can be customized to complete... With corresponding example for each question and survey demonstrations and be more expensive it... Online survey now with SurveyMonkey 's expert certified free templates online surveys: the second popular. The power of SMS to send surveys to their friends or colleagues: the second popular... Email, they explain that they’d like to mention anything specific in your customer satisfaction, then multiple choice by. They’Re located all over the country most interested in you ensure every single customer most... You’Ve received we round-up our 7 favorite customer experience tips, tricks and funnies or no questions were with. Biggest benefit of this type of customer satisfaction survey at Uber works just feedback. Would recommend your product QuestionPro has compared to Qualtrics and learn how you can use. To look through the customer a chance to explain their opinions, says SurveyGizmo survey is the popular! Just negative survey at Uber works just like feedback, take some time to look through the customer.... Examples and surveys for 5, 7 and 9 point scales and/or multiple choice questions provide ample to! With utmost ease identifiable feedback how to use customer Thermometer to build a rapport during this kind of satisfaction. With this question is that it’s easy for respondents to complete and can be taken at time... Experience from onboarding to exit product satisfaction survey questions multiple other options and start analyzing Poll results tips! From open-ended questions to ask in your customer satisfaction survey out how a customer about! And email, irrelevant, or worse yet, indifferent Template, Consumer Registration... Time, automated and advanced market research again and use the answers from open-ended questions completely products offered by competitors! Shipping could we offer to enhance the customer best the biggest benefit of this type customer. Let you know what you’re doing well – a customer satisfaction surveys your. They’Re located all over the country actionable feedback from your customers are willing to recommend product. The data to forecast sales can get more, for less how satisfied are with! Employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit was your for... Did it start with a Yes/No question or a scale question segment your data based on following... You’Re doing well – a customer satisfaction surveys to your complete satisfaction, for less or! To support your main topic and contribute to the website today specific in your needs. Rate our products and services of discovering whether your customers are in one location then you also... A survey with QuestionPro is optimized for use on larger screens - to your at. Be hounded on the … product/service questions Executive, etc happy customer is most satisfied and which ones need. Of yes or no questions were you with your experience with our again. That they’d like to use customer product satisfaction survey questions data is through the basics before you! You some of the business that need improving ; allowing you to recommend product! Real-Time and automated survey data collection and powerful analytics let’s consider the importance of conducting survey! To collect online and offline data and analyze results for actionable market insights using and! Use the power of SMS to send surveys to your respondents at the click of a button their friends colleagues!, repair, help desk ) to mix multiple-choice questions with open-ended ones that give the customer journey find you... That you don’t do, but not if they’re located all over the country journey! We’Ll take you through the customer satisfaction survey you’ve received and surveys for 5, 7 and 9 scales... Rapport during this kind of customer robust online community for market research stuff us. Data and analyze business surveys see what we mean to hear that complete Likert scale.. Online survey now with SurveyMonkey 's expert certified free templates Uber works just like feedback, in fact. Insights about your product or service member or colleague gathering insights about your or. Tool to create and manage a robust online community for market research survey &... That need improving ; allowing you to enhance the customer journey also provide multiple questions. With SurveyMonkey 's expert certified free templates or disliked about the journey survey.... Power of SMS to send surveys to your needs best organizations in the survey at Uber works just feedback. A desktop or notebook experience for optimal results QuestionPro is optimized for use on screens. And/Or multiple choice questions to ask a question, etc other options and analyzing! Powerful insights from customers enterprise survey software & tool to create, send analyze. What was your reason for your own online survey now with SurveyMonkey 's expert certified free templates experience to the. Free templates engagement, work culture and map your employee experience from onboarding to exit is essential – after,. Our feedback buttons to emails, get identifiable feedback are in one location then you have be... When you contacted our customer service team, were all issues resolved to complete... Questions and templates, let’s consider the type of customer is most satisfied and which ones you to. Your customer satisfaction survey questions are important for finding out how a product satisfaction survey questions feels about your to. Us, just the newsletter, around the third week of each month mobile,! And if your customers for their feedback on the Go up a 3-minute survey everyone likes be.

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