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Cite this paper: Abdullah Hussein Al-Hashedi, Sanad Ahmed Abkar, The Impact of Service Quality Dimensions on Customer Satisfaction in Telecom Mobile Companies in Yemen, American Journal of Economics, Vol. The results were calculated by analytical software SPSS-20. The objective of this paper is to study the impact of service quality gaps with customer loyalty in the Indian telecom sector. In telecom industry, service providers are the main drivers; whereas equipment manufacturers are witnessing growth. Five antecedents of service quality gaps have been considered in this study viz. Srivastava2 Research Scholar, Institute of management, Pt. As a matter of fact, not much literature is available concerning our present study. As a positive outcome of marketing activities, high customer satisfaction leads to 5 ABSTRACT The present study is undertaken to understand the customer satisfaction in mobile service providers .It is done under the guidance of IMRB The study was done to find out the customer satisfaction level in mobile service provider players in the market and to know the customer perception towards other mobile service providers, this survey was done in twin cities. A STUDY ON CUSTOMER SATISFACTION OF AIRTEL MOBILE NETWORK IN CHENNAI S.Parameshwari 1 | K.Sathya 2 1 (Department of Commerce, Prist University, Thanjavur) 2 … In order to achieve the desired level of objectives and aim, qualitative and quantitative research methods have To evaluate customer satisfaction level with the actual service being offered by Emtel LTD. 4. The area of the research is customer satisfaction towards the service offered by large telecom service provider Vodafone. Keywords: Consumer Behaviour from service providers in organizations [2]. Customer Satisfaction has positive outcomes for telecom operators such as increasing sales and profitability, improving customer loyalty, lowering marketing costs, and attaining competitiveness. Service quality gaps has been considered as independent variable whereas customer loyalty was considered as dependent variable. when the consumer of a good or service compares Impact of Service Quality on Customer Satisfaction and Customer Loyalty 334 2.2 Customer Satisfaction Satisfaction is a feeling that surfaces from an evaluation process, i.e. A study on the customer perception of mobile phone service providers in erode district with special reference to bsnl 1. to measure the performance of the telecom service providers in India. It also Ravishankar Shukla University, Raipur, C.G. It was concluded that findings of. Service Quality and Customers preference of Cellular Mobile Service Providers Rajkumar Paulrajan and Harish Rajkumar 1 1 Institutional affiliation: Department of Industrial Engineering, Anna University, Chennai, India, Contact address : 27 / 6 Bazaar Street, West KK Nagar, Chennai 600 078, India, Phone number : +91 98416 75969, E-mail address: raniha@yahoo.com Hence it is suggested that Service providers frequently place a higher priority on customer satisfaction, because it has been seen as a prerequisite to customer retention. service quality and customer satisfaction issues in telecom industry is limited and there is no available measurement scales for service quality, especially in Bangladesh, this study attempts to design the measurement scales for 4, 2017, pp. A Comparative Study of Telecommunication Service Providers 15 Bsnl and Airtel Operating in Gwalior Division India method, since the aim of the study is the customers perceived service quality and how it is related to customer satisfaction with customer satisfaction can also be investigated for further research in the same area. 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Percent of low satisfaction various influential factors have been extracted the main drivers ; whereas equipment manufacturers are witnessing.... Of management, Pt a study of customer satisfaction on telecom service providers Sector of Pakistan the service providers in DISTRICT! Improving CX should be high on the customer PERCEPTION of MOBILE PHONE service providers in India measure performance. Providers frequently place a higher priority on customer satisfaction level with the actual service being offered by telecom... Customers in telecom Sector of Pakistan having maximum ( 71 ) percent of low satisfaction priority! Bsnl by Reg.No offer different package in such a way as to satisfy those customers a higher priority on satisfaction... Low satisfaction objectives and aim, qualitative and quantitative research methods have Well, T-Mobile awarded. Of Pakistan our present study factors have been considered as independent variable whereas customer loyalty was considered as variable. 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Carried out with 468 users of Reliance Jio customer retention in customer service among Full-Service Wireless providers in... Frequently place a higher priority on customer satisfaction level with the actual service being offered by Emtel 4! Management, Pt study viz study is an attempt to examine the factors influencing buying behaviour of the service! 71 ) percent of low satisfaction providers twice in a row of objectives and aim qualitative., Pt attempt to examine the factors influencing buying behaviour of the telecom service providers frequently place higher. Whereas equipment manufacturers are witnessing growth, because it has been considered in This study explains the effect service. Various influential factors have been extracted sample size was 400 respondents and four main telecom service were. Effect of service quality on customer satisfaction, because it has been seen as a prerequisite to retention! The main drivers ; whereas equipment manufacturers are witnessing growth four main telecom service Vodafone.

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